Best Western Hotel Renovation Furniture

A detailed case study on how Sara Hospitality, Best Western FF&E renovation supplier and Best Western approved renovation vendor executed a brand-compliant Best Western Plus renovation project in Nashville, TN - delivering hotel renovation furniture on specification, on schedule, and through a structured procurement process.

Best Western Plus Nashville, TN

Best Western Plus Nashville, TN engaged Sara Hospitality for a complete Best Western PIP furniture upgrade across 87 guestrooms. The project scope covered Best Western hotel bedroom furniture, casegoods, softgoods, window treatments, and bathroom accessories all procured to brand specification, phased to match an active renovation schedule, and installed to standard across every key. As a Best Western property improvement plan furniture supplier, Sara Hospitality structured procurement directly from the brand’s PIP documentation to eliminate compliance risk.

Client Challenges

Three core factors shaped how Sara Hospitality structured the Best Western furniture procurement, managed the project timeline, and sequenced delivery across all 87 keys.

Key Execution Factors

Three core factors shaped how Sara Hospitality structured the Best Western furniture procurement, managed the project timeline, and sequenced delivery across all 87 keys.

Specification Compliance

Casegoods, upholstery, and hardware were submitted through Best Western’s approved vendors program - not sourced independently. Each submittal included dimensional drawings, finish samples, and durability documentation. Brand approval returned in week five, ahead of schedule, keeping production and delivery on track without delay.

Finish samples submitted with KCMA durability test certification
Best Western Plus approved casegoods documented for every room category
Brand approval confirmed in week five — zero revisions required

Production & Phasing

Best Western hotel casegoods were manufactured floor by floor rather than batched in a single production run. Floors with earlier handover dates were built first, eliminating on-site storage conflicts and keeping each delivery precisely aligned with the GC’s room completion schedule.

Three staged production runs timed to the GC’s floor handover sequence
Room-ready delivery and debris removal included in each phase
Zero on-site storage required during active renovation phases

Quality & Installation Control

Every piece was dimensionally verified and finish-inspected before leaving the facility. Installation was documented room by room against the brand’s furniture placement standards and ADA clearance requirements, producing a complete compliance record for the QA walk.

Dimensional check and finish inspection for every casegood unit
Installation documented against brand placement spec per room
Full compliance record maintained for brand QA inspection walk

Our Approach

With the procurement plan built from the PIP document and brand submittals approved, execution moved through three structured phases: specification and approval, staged production, and phased delivery with coordinated installation.

Specification & Approval

The specification package was built from the brand’s PIP, with every item in the Best Western hotel casegoods replacement scope referenced against the approved program. Finish samples, cut sheets, and dimensional drawings were submitted to the brand’s review team within ten days of the site visit. Approval returned in week five — no revisions required.

Staged Production

Guestroom furniture renovation for Best Western was organized by delivery phase, not batched in a single run. Sara’s production team built casegoods for lower floors first, matching the GC’s handover sequence. Each unit was dimensionally verified and finish-inspected before shipping. No piece left the facility with an unresolved defect.

Phased Delivery & Installation

Delivery ran across three phases from weeks 11 through 14, timed directly to the GC’s floor completion schedule. Each delivery included room-ready placement, debris removal, and installation sign-off against the brand’s furniture placement standards. Final delivery was completed three days ahead of the brand’s QA inspection date.

Challenges Faced & How We Overcame Them

Three decisions made during execution directly determined whether the project delivered full compliance, on-time delivery, and zero re-procurement — and all three were made before a single purchase order was issued.

Brand Submittal First

Sara submitted the full specification package through Best Western’s approved renovation vendor review process before issuing any purchase orders. That decision eliminated the risk of producing non-compliant furniture and the costs of re-procurement.

Staged Manufacturing

Staging production floor by floor aligned delivery precisely to the GC’s construction handover, eliminating on-site storage requirements and the handling costs of receiving furniture ahead of room readiness.

Documented Installation

Every completed floor was signed off against the brand’s furniture placement standards before release. That documentation gave the QA team a verifiable compliance record and supported first-walk approval.

Results & Impact

Through disciplined execution and delivery of brand-compliant guestroom furniture, Best Western Plus Nashville achieved measurable improvements across occupancy, revenue, and guest experience.

45%

Occupancy Growth

The brand-compliant room refresh positioned the property strongly against its Nashville comp set. Within the first quarter post-renovation, occupancy rates reflected the full impact of a consistent, modern guestroom product across all 87 keys.

30%

Revenue Increase

Stronger occupancy and improved ADR followed brand QA clearance. The precise specification and installation process ensured no rework, no soft-opening delays, and no rooms withheld from active inventory.

4.5

Guest Rating

Guest feedback in the first operating month was measurably higher on room quality and cleanliness. The improvement reflected the direct impact of new casegoods, fresh softgoods, and consistent room presentation.