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Frequently Asked Questions

Everything you need to know about our factory-direct hospitality furniture, custom manufacturing, franchise approvals, lead times, and the 10-year guarantee behind every project.

Sara Hospitality lounge seating in a hotel setting
Trusted Across the US 650+ hotel & motel projects over 15 years.
Factory-Direct Quality Built in our own Jaipur facility, no middlemen.
Custom Solutions Bespoke pieces built to your brand standards.
US-Based Support Owners directly involved on every project.
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Products & Customization

We supply guestroom casegoods including dressers, nightstands, desks, and TV consoles, along with headboards, bed frames, upholstered seating, complete bathroom vanities, lobby and dining furniture, and outdoor furniture for pools and terraces, all manufactured at our Jaipur facility. Custom dimensions and specifications are handled in-house rather than requiring a separate order from a different supplier, which simplifies coordination considerably when a project has specific brand or layout requirements.

Products & Customization

Every piece we manufacture is built specifically for commercial hospitality use and backed by a minimum 10-year quality guarantee in writing, which is something very few suppliers in this market are willing to offer on contract furniture. Commercial-rated frames, appropriate foam densities for multi-guest daily use, and finishes tested for daily housekeeping exposure are standard in what we produce, not upgrades you have to pay extra for, because residential-grade furniture simply does not survive a hotel environment and buying the wrong thing twice costs more than buying the right thing once.

Products & Customization

Customization is a standard part of how we work, and because we manufacture in Jaipur we can adjust dimensions or specifications for a specific room layout or brand standard without the premium that most domestic suppliers add for the same request. Our design company also works directly with franchise brands to ensure that any custom work clears prototype and compliance approval before production begins.

Products & Customization

We supply the full vanity package as a single coordinated unit, covering cabinet, top, sink, and hardware together rather than as separate pieces you have to source and match from different suppliers. Cultured marble, quartz, and laminate top options are available depending on the property's needs and budget, and the complete package ships as part of the broader room order from our Jaipur facility.

Products & Customization

We manufacture commercial-grade aluminum, teak, and all-weather outdoor options at our Jaipur facility, all built specifically for pool environments where chlorine, sunscreen, constant movement, and extended sun exposure quickly destroy residential-grade outdoor furniture. The commercial specification for poolside use is a different standard entirely, and everything we supply for outdoor hospitality applications is built to that standard from the start.

Products & Customization

We can handle either, but most clients find that a complete room package from one factory on one production schedule simplifies the entire project considerably, covering bed frame, headboard, nightstands, dresser, desk, lounge chair, TV console, luggage rack, and bathroom vanity as a single coordinated order. For franchise properties, our design company ensures the complete package meets brand prototype specifications before we go into production.

Products & Customization

We supply specifically for senior living and assisted living communities, with seat heights that make standing and sitting easier, firm cushions that maintain their support over years rather than compressing into something unusable, stable frames, and surfaces that clean properly under the protocols those facilities use. The same 10-year quality guarantee and US-based after-sales service that apply to our hotel furniture apply equally to senior living projects.

Ordering & Process

Our own design company is approved by the major franchise chains and provides free consultation, measuring, layout review, and the complete franchise submittal and approval process at no charge, regardless of whether you end up placing a furniture order with us. We have used this service to help a lot of owners navigate the franchise approval process who did not have a separate designer on the project and needed someone who already knew how the brand standards worked.

Ordering & Process

It covers the initial consultation on project scope and brand requirements, measuring and layout planning, finish and fabric selection guidance, preparation of submittals in the format required by the franchise, and coordination with the franchise brand to get those submittals approved before production starts. Because our design company is already approved by the major chains, the approval process moves through channels we have established relationships with rather than starting from scratch on your behalf.

Ordering & Process

We work alongside designers regularly, and because our design company holds franchise approvals, we can handle the specification compliance and submittal approval side while your designer manages the aesthetic direction, without the two workflows getting in each other's way. If your designer has a finished specification package, we will price directly from it, and if you want our team to take the full design and approval process, that is available at no cost.

Ordering & Process

Reach out through our website or contact us directly with your room count, room type breakdown, any drawings or spec sheets you have, and a rough sense of your budget, and our team will come back with a full itemized quote within a few business days. The free design consultation covering measurements, layout review, and franchise submittal coordination is included in that initial engagement at no charge.

Ordering & Process

Finish samples and fabric swatches are available on request, and for larger projects we can arrange an actual production piece for your review before approving the full run. We also welcome clients who want to visit our manufacturing facility in Jaipur before placing a significant order, since the factory sits within a day's travel from Surat, Ahmedabad, and Baroda, and seeing the production floor in person tends to answer questions about quality that samples alone cannot fully address.

Ordering & Process

It runs from inquiry and quote through our free design consultation, franchise submittal approval if applicable, order confirmation, production at our Jaipur facility, a pre-shipment quality inspection before anything leaves India, freight coordination, delivery, and installation. We put your confirmed production and delivery timeline in writing before you place the order, and for franchise properties the submittal approval happens before production begins so nothing goes into manufacturing until the brand has signed off.

Ordering & Process

Our design company is approved by the major franchise chains and handles submittal preparation and brand approval directly on your behalf as part of every project, so you are not navigating that process alone. Share your brand's current PIP document or prototype spec sheet and we will map our product range against the requirements and confirm what meets the standard before we price anything.

Ordering & Process

Our upholstered products meet California TB 117 and TB 133 standards as applicable, and compliance documentation is provided with every order as a standard part of the package. If your state or franchise brand has requirements beyond those standards, let us know at the quoting stage and we will confirm which certifications apply to each product category before production begins.

Ordering & Process

Send us the PIP document and our design team will map our product line against the brand requirements, prepare the submittals, and coordinate the approval process with the franchise on your behalf. Our design company holds approvals with the major chains, so we know the specific documentation formats and review timelines each brand uses, and we have helped a significant number of owners meet PIP deadlines without overspending on the furniture side.

Ordering & Process

Bring it up at the very start of the conversation so we can check actual production availability at our Jaipur factory and give you an honest answer on feasibility before we commit to anything. If the date is achievable, we will confirm it in writing before you place the order, and if it genuinely is not, we would rather tell you that early enough to make an informed decision than leave you short on opening day.

Shipping & Delivery

Most projects run 10 to 14 weeks from order confirmation to delivery at your property, based on our Jaipur production schedule and freight transit time, and we confirm your specific timeline in writing before you place the order rather than providing a range you have to interpret on your own. Custom specifications or unusually large orders can extend that window, and after 650-plus completed US projects we give honest lead time answers upfront rather than letting uncertainty surface six weeks into production.

Shipping & Delivery

We deliver nationwide and have completed projects in virtually every state, which means we can provide references from hotel and motel projects in whichever part of the country you're operating in. For multi-property rollouts, we can stagger deliveries by location to match construction or renovation schedules across a portfolio rather than shipping everything on a timeline that works for the factory but not for the build.

Shipping & Delivery

We handle phased delivery regularly and have the warehousing capacity to hold completed furniture and release it in stages that align with your floor-by-floor or section-by-section construction progress. Most full hotel renovations in the US require this kind of scheduling, so our logistics operation is built around phased delivery as standard practice rather than treating it as a special request.

Shipping & Delivery

Document it on the delivery receipt, photograph everything clearly, and notify us the same day so we can begin processing the replacement while the delivery details are still fresh. We replace damaged pieces without making it a difficult conversation, which is consistent with the after-sales service commitment we make on every project, and the pre-shipment inspection at our Jaipur facility is specifically designed to catch problems before freight is loaded.

Payments & Pricing

Our pricing is factory-direct from our own Jaipur manufacturing facility with no importer or distributor taking a margin between production and your purchase order, which is a meaningfully different model from most US furniture suppliers who are buying overseas and marking up before you see a quote. Because our US-based owners manage the operation on both sides, you get Jaipur manufacturing cost plus our margin and nothing else stacked on top of it.

Payments & Pricing

More rooms means a lower per-unit price, and because we control production at our own Jaipur facility those savings reflect actual factory economics rather than a negotiating position applied to an otherwise fixed price. When comparing quotes, make sure the specifications are actually the same, because commercial-grade construction and residential-grade furniture at a similar price point are not equivalent products and the difference typically becomes visible two or three years into the property's operating life.

Warranty & After-Sales

We offer a minimum 10-year quality guarantee on our furniture covering manufacturing defects and structural integrity, and that guarantee is in writing as part of every order. We manufacture at our own facility in Jaipur and stand behind the construction, and very few suppliers in this market are willing to put a 10-year written guarantee on commercial hospitality furniture, which tends to be informative on its own.

Warranty & After-Sales

After the furniture is delivered and installed, you still have a direct line to the same US-based owners who managed the project from the start, so if something needs attention in year two or year five you are not being redirected to a queue or discovering that contacts have changed. The after-sales commitment is backed by the same people who made it, operating from the US, on projects they know personally.

Warranty & After-Sales

We keep detailed records of every project including finish specifications, fabric selections, and construction details, and because we manufacture at our own Jaipur facility we can reproduce the same piece to the same standard when you need it. Partial replacements come up regularly on active hotel properties and we treat them as a normal part of the ongoing relationship.

About Sara Hospitality

We supply furniture and vanities directly to hotels, motels, senior living communities, and commercial builders across the US, with over 650 completed projects and 15 years in this market behind us. Our furniture comes out of our own manufacturing facility in Jaipur, India with no importers or middlemen involved, so the pricing you get reflects factory cost rather than what a distributor chain decides to add on top of it. Our owners are US-based and stay directly involved on every project from the first conversation through the last piece installed.

About Sara Hospitality

Everything is manufactured at our own production facility in Jaipur, India, which has a long tradition of skilled furniture craftsmanship and where we control quality directly at the source rather than relying on a third-party factory we don't own. We are not sourcing through China or Vietnam like most of our competitors, and because there is no importer or distributor in the chain, the price you see is genuinely factory-direct. Jaipur is also within a comfortable day's travel from Surat, Ahmedabad, and Baroda, and clients who want to visit the facility before placing a large order are welcome to do so.

About Sara Hospitality

We have been working in the US hospitality furniture market for over 15 years and have completed more than 650 hotel and motel projects across the country, along with a significant number of commercial, apartment, and senior living projects. That track record gives us practical familiarity with franchise standards, what holds up under daily commercial use, and the lead time realities that matter on a hotel renovation, and we can provide references from completed projects in virtually any state.

About Sara Hospitality

Our clients include independent hotel and motel owners, franchise operators working under major brand standards, apartment developers, and commercial builders who need furniture built for continuous use rather than residential conditions. Over 15 years and 650-plus projects, we have worked across the full range of property types and scales, and the quality standard and 10-year guarantee apply consistently regardless of whether the project is a 20-room motel or a 300-room franchise hotel going through a full PIP.

About Sara Hospitality

We work with both, and the factory-direct pricing, 10-year quality guarantee, free design consultation, and after-sales service commitment apply equally to a 20-room independent motel and a developer rolling out a 200-room branded property. After 15 years in this market, we have found that owners at every scale want the same things: furniture that holds up, honest pricing, and a supplier who is still reachable after the delivery truck leaves.

About Sara Hospitality

Manufacturing in Jaipur gives us control over quality at the source and access to craftsmanship traditions that produce a better product than what most US suppliers are sourcing, while US-based ownership means you always have someone directly accountable on your side of the world who understands franchise requirements, building codes, and the expectations of American hotel operators. The two sides of that model give you Jaipur-quality construction at true factory-direct prices with US-based accountability behind every guarantee we make.

About Sara Hospitality

We can provide references from completed hotel and motel projects in virtually any state in the US, because after 15 years and over 650 projects across the country the geographic coverage is broad enough to find something relevant wherever you are operating. Tell us your state and property type and we will connect you with a past client whose project is actually comparable to yours.

About Sara Hospitality

With over 650 completed hotel and motel projects across the US in the last 15 years, along with commercial, apartment, and senior living work, the chances are strong that we have done something very close to your project at a comparable property type and scale. Share your project details and we will tell you specifically what is comparable in our track record rather than giving you a generic answer.

About Sara Hospitality

Our manufacturing facility is in Jaipur, India, and we encourage visits from clients placing a significant first order, since Jaipur is within a comfortable day's travel from Surat, Ahmedabad, and Baroda. Several US clients have made that trip before committing to their first large order, and seeing the production floor, the materials, and the craftsmanship in person tends to answer questions about quality and construction that samples and photos cannot fully address.

About Sara Hospitality

Fifteen years in the US market, over 650 completed hotel and motel projects with references available from virtually every state, furniture manufactured at our own factory in Jaipur with no middlemen in the pricing, a minimum 10-year written quality guarantee backed by US-based owners, a franchise-approved design company that handles free consultation and submittal approvals, and factory-direct pricing that reflects what the furniture actually costs to produce. Most suppliers in this market can offer one or two of those things on a good day, and we bring all of them to every single project we take on.

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